Refund policy
Last updated: 16 October 2026
At FOOTY LOYALTY™, we want every customer to shop with confidence. Please review our returns and refunds policy before placing your order.
60-Day Returns Policy
We offer a 60-day return period from the date your order is delivered for eligible returns.
To qualify, items must be unused, in their original condition and packaging, with proof of purchase.
We do not accept returns, exchanges or refunds for change-of-mind purchases.
This includes accidental purchases, duplicate orders, ordering the wrong AFL club book, or simply deciding you no longer want the product.
Damaged, Faulty or Incorrect Orders
If your book arrives damaged, defective, incorrect or significantly different from its description, please contact support@footyloyalty.au with your order number and supporting photographs.
We'll assess the issue and arrange an appropriate resolution, including a replacement or refund where required.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Order Cancellations & Changes
Cancellation or modification requests must be emailed to support@footyloyalty.au within 3 hours of placing your order.
After this period, orders may already be processing and changes cannot be guaranteed.
Please carefully check your chosen AFL club book, quantities and shipping details before completing your purchase.
Shipping & Returns
– Returns must be authorised by our support team before being sent.
– Our fulfilment facility is currently overseas, so approved returns may need to be sent to an international address.
– Return shipping costs are the customer's responsibility for any discretionary return we agree to accept. Where consumer law requires us to cover reasonable return costs, we will do so.
– Orders cannot be cancelled once dispatched.
– If your parcel is confirmed lost in transit, we will arrange an appropriate replacement or refund.
– If your order is marked as delivered but cannot be located, please contact us so we can investigate with the courier.
Refund Processing
Once a refund has been approved, it will typically be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional processing time.
Contact Us
For all returns, refunds, cancellations and order enquiries, please contact:
Please include your order number to help us assist you as quickly as possible.
FOOTY LOYALTY™ — Made for the Fans.